The Parliamentary Health Service Ombudsman

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Parliamentary and Health Service Ombudsman Scrutiny 2022–2…

(3 days ago) People also askWhat is the parliamentary Health Service Ombudsman?We are the Parliamentary Health Service Ombudsman, an independent national ombudsman service. We are here to make final decisions on complaints that are yet to be resolved by the NHS in England, UK government departments, and some other public organisations.Policy & Public Affairs Officer Parliamentary and Health Service ombudsman.org.ukWhat does the ombudsman do?The Ombudsman is responsible for considering complaints by the public that UK Government departments, public authorities and the National Health Service in England have not acted properly or fairly or have provided a poor service. The Ombudsman is appointed by the Crown on the recommendation of the Prime Minister and is accountable to Parliament.Parliamentary and Health Service Ombudsman - Wikipediaen.wikipedia.orgWho is the NHS Ombudsman?As such the Ombudsman adjudicates on complaints that have not been resolved by the NHS in England and UK Government Departments. The post is currently held by Mr Rob Behrens.Parliamentary and Health Service Ombudsman Scrutiny 2020–21publications.parliament.ukHow many parliamentary and Health Service Ombudsman surveys are there?80 Parliamentary and Health Service Ombudsman, 2021 Staff Survey, accessed 9 February 2023. 81 Parliamentary and Health Service Ombudsman, 2021 Staff Survey, accessed 9 February 2023. 82 Parliamentary and Health Service Ombudsman, 2021 Staff Survey, accessed 9 February 2023.Parliamentary and Health Service Ombudsman Scrutiny 2021–22publications.parliament.ukFeedbackParliamentary and Health Service Ombudsman (PHSO)https://www.ombudsman.org.ukWelcome to the Parliamentary and Health Service Ombudsman WEBWelcome to the Parliamentary and Health Service Ombudsman We independently investigate complaints about UK government departments, other public organisations and the NHS in England. We believe complaints have the power to reveal the truth, create lasting change and inspire a better relationship between people and public services.

https://publications.parliament.uk/pa/cm5804/cmselect/cmpubadm/198/summary.html#:~:text=The%20Parliamentary%20and%20Health%20Service%20Ombudsman%20%28PHSO%29%20examines,of%20the%20Government%2C%20the%20NHS%2C%20and%20of%20Parliament.

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What we do Parliamentary and Health Service Ombudsman (PHSO)

(8 days ago) WEBWhat we do. We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other UK public organisations. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or has given a poor service and not put things right.

https://www.ombudsman.org.uk/about-us/what-we-do

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Parliamentary and Health Service Ombudsman - Wikipedia

(2 days ago) OverviewHistoryProcessPowersCriticismList of Parliamentary and Health Service OmbudsmenExternal linksThe Parliamentary and Health Service Ombudsman (PHSO) comprises the offices of the Parliamentary Commissioner for Administration (PCA) and the Health Service Commissioner for England (HSC). The Ombudsman is responsible for considering complaints by the public that UK Government departments, public authorities and the National Health Service in England hav…

https://en.wikipedia.org/wiki/Parliamentary_and_Health_Service_Ombudsman

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Parliamentary and Health Service Ombudsman's Annual Report …

(6 days ago) WEBThe Parliamentary and Health Service Ombudsman Published 15 July 2022. Get emails about this page. Applies to England Documents The Ombudsman's Annual Report and Accounts 2021 to 2022.

https://www.gov.uk/government/publications/parliamentary-and-health-service-ombudsmans-annual-report-and-accounts-2021-to-2022

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Parliamentary and Health Service Ombudsman Scrutiny 2020–21

(8 days ago) WEBSource: Parliamentary and Health Service Ombudsman, Annual Report and Accounts 2020–21, HC (2021–22) 401 12. Evidence supplied by the PHSO attributed this trend to various factors including bodies such as the NHS and Government departments struggling to contribute to PHSO’s investigations due to the pandemic 16 and difficulties accessing …

https://publications.parliament.uk/pa/cm5803/cmselect/cmpubadm/213/report.html

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Parliamentary and Health Service Ombudsman Scrutiny 2021–22: …

(9 days ago) WEBSixth Special Report. The Public Administration and Constitutional Affairs Committee published its Sixth Report of Session 2022–23, Parliamentary and Health Service Ombudsman Scrutiny 2021–22 (HC 745) on 31 March 2023. The Parliamentary and Health Service Ombudsman (PHSO) response was received on 24 May 2023 and …

https://publications.parliament.uk/pa/cm5803/cmselect/cmpubadm/1437/report.html

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Parliamentary and Health Service Ombudsman Scrutiny 2021–22

(8 days ago) WEBThe Committee considers the objectives of the Parliamentary and Health Service Ombudsman (PHSO) Strategy for 2022–25 to be appropriate to achieve the aims of “becoming an even more modern and vibrant Ombudsman service”. This includes promoting greater awareness of the PHSO’s services, providing a high quality, …

https://publications.parliament.uk/pa/cm5803/cmselect/cmpubadm/745/report.html

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Rebecca Hilsenrath is confirmed as the acting Parliamentary and …

(3 days ago) WEBUnder Section 3A of the Parliamentary Commissioner Act 1967 and Section 2 to Schedule 1 of the Health Commissioners Act 1993, the acting Ombudsman is appointed by His Majesty by Letters Patent for

https://www.gov.uk/government/news/rebecca-hilsenrath-is-confirmed-as-the-acting-parliamentary-and-health-service-ombudsman

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PACAC renews its calls for legislative reform of the PHSO

(6 days ago) WEBPACAC renews its calls for legislative reform of the PHSO. The Public Administration and Constitutional Affairs Committee publishes its report on the performance of the Parliamentary and Health Service Ombudsman (PHSO) from 2022-2023. The report sees the cross-party Committee issue a renewed call for legislative reform to the …

https://committees.parliament.uk/committee/327/public-administration-and-constitutional-affairs-committee/news/200184/pacac-renews-its-calls-for-legislative-reform-of-the-phso/

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Parliamentary and Health Service Ombudsman Scrutiny 2022–23

(9 days ago) WEBThe Parliamentary and Health Service Ombudsman (PHSO) examines complaints of “maladministration” that have caused harm or injustice within public services delivered by UK Government Departments, public bodies, or the NHS. The Ombudsman is independent of the Government, the NHS, and of Parliament.

https://publications.parliament.uk/pa/cm5804/cmselect/cmpubadm/198/summary.html

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Chair writes to PHSO about delay to appointment of new …

(3 days ago) WEBThe Chair of the Public Administration and Constitutional Affairs Committee writes to Sir Alex Allan, the lead Non-Executive Board member of the Parliamentary and Health Service Ombudsman (PHSO), to raise the issue of the delay in the appointment of the new Ombudsman, to succeed Rob Behrens in the role when his term of office ends …

https://committees.parliament.uk/committee/327/public-administration-and-constitutional-affairs-committee/news/200370/chair-writes-to-phso-about-delay-to-appointment-of-new-ombudsman/

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Complaints to the Parliamentary and Health Service Ombudsman, …

(5 days ago) WEBComplaints to the Parliamentary and Health Service Ombudsman, 2019-20 and 2020-21. 16 August 2021. The data published here includes data about the complaints PHSO received and the decisions made on complaints about the NHS in England and UK Government Departments and other public services in 2019-2020 and …

https://www.ombudsman.org.uk/publications/complaints-parliamentary-and-health-service-ombudsman-2019-20-and-2020-21

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Parliamentary and Health Service Ombudsman Scrutiny 2020–21: …

(8 days ago) WEBThird Special Report. The Public Administration and Constitutional Affairs Committee published its First Report of Session 2022–23, Parliamentary and Health Service Ombudsman Scrutiny 2020-21 (HC 213) on 20 May 2022. The Parliamentary and Health Service Ombudsman (PHSO) response was received on 7 July 2022 and the …

https://publications.parliament.uk/pa/cm5803/cmselect/cmpubadm/616/report.html

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Complaints to the Parliamentary and Health Service Ombudsman, …

(3 days ago) WEBThe data published here includes information about the complaints received and the decisions made on those complaints in relation to the NHS in England and in relation to UK Government Departments and other public services in 2021-22. The data shows the decision we made at each stage in our process. Casework process

https://www.ombudsman.org.uk/publications/complaints-parliamentary-and-health-service-ombudsman-2021-22

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Former CBSA chief says he doesn't know who chose controversial …

(2 days ago) WEBThe former head of the Canada Border Services Agency defended its response to the pandemic under his leadership, telling MPs on a parliamentary committee Thursday that he is “proud” of the

https://www.cbc.ca/news/politics/ossowski-arrivecan-contractor-committee-1.7206455

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Reports about NHS Parliamentary and Health Service …

(9 days ago) WEBThe safety of mental health patients is being put at risk when they leave inpatient services, leading to a continuous revolving door of care and discharge. Reports about NHS. Complaints to the Parliamentary and Health Service Ombudsman, 2019-20 and 2020-21. 16 August 2021.

https://www.ombudsman.org.uk/publications/reports-about-nhs

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Contact us Parliamentary and Health Service Ombudsman (PHSO)

(8 days ago) WEBAccounts payable - email. (link sends email) [email protected]. Freedom of Information (FOI) and subject access requests. Making an enquiry to the Ombudsman. Media enquiries - call 0300 061 4996 or visit our press office page. Publication requests - email. (link sends email) [email protected].

https://www.ombudsman.org.uk/about-us/contact-us

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Our Principles Parliamentary and Health Service Ombudsman …

(2 days ago) WEBThe Ombudsman’s Principles outline the approach we believe public bodies should take when delivering good administration and customer service and how to respond when things go wrong. In particular, we want public bodies to understand how we will approach complaints, and complainants to understand how we will consider their cases. For those …

https://www.ombudsman.org.uk/about-us/our-principles

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Our strategy 2022 to 2025 - Parliamentary and Health Service …

(2 days ago) WEBA voice for improvement in public services. Our strategy sets out our vision to be a voice for improvement in public services. We will achieve this by providing an independent, impartial and fair complaints handling service, as an internationally respected public services ombudsman. We consulted extensively, both with staff, with those who use

https://www.ombudsman.org.uk/about-us/corporate-information/our-strategy-2022-2025

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2021 staff survey - Parliamentary and Health Service Ombudsman

(4 days ago) WEBThe annual staff survey is an opportunity for employees to say how they feel about working at the Parliamentary and Health Service Ombudsman. The survey was carried out by an independent research company in November 2021. While we are unable to take part in the Civil Service People Survey (CSPS), which has been limited to central government

https://www.ombudsman.org.uk/about-us/corporate-information/freedom-information-and-data-protection/our-publication-scheme/staff-surveys/2021-staff-survey

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Ombudsman rules Charity Commission failed to properly handle

(7 days ago) WEBParliamentary and Health Service Ombudsman Rebecca Hilsenrath said: “Our investigation uncovered a number of failings around the Charity Commission’s handling of serious safeguarding concerns. It is important that the Commission apologises for its mistakes and reassures Lara that it will put things right.

https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-rules-charity-commission-failed-properly-handle-safeguarding-concerns

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