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Advanced Billing Specialist Superbadge

WebA confession - I know next to nothing about service cloud. While I was excited that a new superbadge was available, it made me a little nervous that I had to do all of the prerequisites and tackle new things like macros.

Actived: 9 days ago

URL: https://trailheadbaby.blogspot.com/2020/05/advanced-billing-specialist-superbadge_20.html

Service Cloud Specialist Superbadge

WebChallenge 1 App Appearance. This, like all superbadges, requires a careful read through the instructions prior to any clicking. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Tweak service Console.

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