Support.simplisafe.com

‎Getting Started SimpliSafe Support Home

WebDownload the SimpliSafe app from Apple App Store or Google Play Store. The app will guide you through setting up your system.

Actived: 2 days ago

URL: https://support.simplisafe.com/categories/getting-started/6341be8af35e1868eb81d5b3

Test Mode for the Original SimpliSafe® System

WebYour SimpliSafe® system has a built-in Test Mode to let you test all of your sensors. To enter Test Mode:Press MENU button (enter Master PIN if it asks)Press HOME button …

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‎How To Test Your System SimpliSafe Support Home

WebTest Mode is a system state you can manually enter through the Menu on your Keypad. It is a great way to check the connection between the Base Station and the Monitoring …

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How To Replace Smart Lock Batteries

WebThe Smart Lock is powered by four (4) AA Alkaline batteries with the PIN Pad taking two (2) CR2450 Lithium Batteries. The batteries within the Smart Lock and PIN Pad have a life …

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Simplisafe, what's the status on your new Monitoring …

WebHi Captain, We are very proud of the new state-of-the-art Monitoring Center that we're building! It’s important to keep in mind that regardless of where our …

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‎Smoke detector testing. SimpliSafe Support Home

WebHi marc9, Sorry for the confusion! For Gen 3 systems, there are two ways to test your Carbon Monoxide Detectors and Smoke Detectors. First, just pressing the …

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System not updating settings or sensor health info

WebIf you have SS3, you can see your cellular via your keypad in System Settings. If it's weak, you might call SS for troubleshooting, and/or requesting a different …

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‎Weather Reporting System SimpliSafe Support Home

WebThis technology improvement, for SimpliSafe alarm systems, would be to gather weather data, such as the wind speed, wind direction, rainfall meter, barometric …

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Add local weather alerts to the alarm system and/or …

WebNice idea but there are too many things SS has on its plate they are actively developing (hopefully) that would take priority over this. My cell phone already gives me …

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‎Sudden Low Battery Warnings SimpliSafe Support Home

Web@davey_d . I did a Base Station reset, which did not solve the issue. I did not want to replace the battery, as it genuinely seemed there should be no need (I also need …

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Simplisafe Smart Lock PIN Pad Batteries

WebHi abcd, The Smart Lock uses AA alkaline batteries, and those last about 8-12 months. The PIN Pad uses CR2450 Lithium (one of those flat watch batteries), and …

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