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Home Page [stage-customercare.changehealthcare.com]

WebHome Page. Welcome to the. Customer Care Hub! The Customer Care Hub is an online self-service tool for Optum support. You will find helpful how-to documents, access to …

Actived: 4 days ago

URL: https://stage-customercare.changehealthcare.com/public/home.html

Logging in to Vision

WebVision gives healthcare providers and payers detailed visibility into the claim life cycle—from submission to the Change Healthcare clearinghouse through payer adjudication. Learn …

Category:  Health Go Health

Getting Started with the Customer Care Hub

WebThe Customer Care Hub is an online self-service tool for Change Healthcare support. You will find helpful how-to documents, access to customer support analysts, and case …

Category:  Health Go Health

Change Healthcare Solution Status Page

WebThe Change Healthcare Solution Status Page supplies updates about critical incidents when possible, providing a fast, straightforward way to learn about your Change Healthcare …

Category:  Health Go Health

Home [stage-customercare.changehealthcare.com]

WebYou need to enable JavaScript to run this app.

Category:  Health Go Health

Accessing and Understanding the Eligibility Network Status Page

WebThe Eligibility Network Status page provides a fast, one-stop solution where you will find the status of a Change Healthcare eligibility connection to a payer. Learn more about the …

Category:  Health Go Health

How to Set Up Alerts in Vision (Video)

WebVision has capabilities to customize your alert preferences. You can choose to have an alert sent for individual or multiple rejected claims with specific threshold amounts and choose …

Category:  Health Go Health

Updating a Support Case in the Customer Care Hub

WebUpdate your support cases in the Customer Care Hub for your claims, Electronic Remittance Advice (ERA), eligibility, or user and account management issues.

Category:  Health Go Health

A New Way to Sign In

WebBeginning May 3 to June 30, Change Healthcare is changing how customers sign in to products.

Category:  Health Go Health

How to Initiate a Practice Request in the Self Service Tool

WebThe Self Service Tool (SST) allows users to manually enroll a practice or upload a completed enrollment form to initiate a request for a new practice. Learn how to submit a …

Category:  Health Go Health

How to Submit a Support Case in the Customer Care Hub

WebSubmit a new case in the Customer Care Hub for assistance with claims, Electronic Remittance Advice (ERA), eligibility, or user and account management issues. Learn …

Category:  Health Go Health

Status Pages Toolkit

WebChange Healthcare has three status pages that give customers a centralized location to check on the status of products, tools, and critical incidents. The status pages show the …

Category:  Health Go Health

Logging in to Payment Manager

WebPayment Manager allows healthcare providers to automate and streamline payment posting and remittance management. Learn more about logging in to the Payment Manager …

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Understanding the Payer Claim Rejection Messages Page

WebAre your claims frequently rejected? The Payer Claim Rejection Messages page provides common reasons why payers reject claims and suggestions on how to resolve them. …

Category:  Health Go Health

How to Accept Physical Payments with SmartPay

WebSmartPay’s eCashiering product allows you to accept physical payments by cash, check, money orders, etc. Review the steps below to learn how to use Account Search or …

Category:  Health Go Health

How to Access the Rejection Alert Report in Vision for Payers

WebThe Rejection Alert Report provides a report of claims that were rejected by Change Healthcare or the payer system within a specified date range. Learn how to access your …

Category:  Health Go Health

MFA Authentication with PingID

WebTo secure our applications, Change Healthcare has partnered with PingID to provide a strong Multifactor Authentication (MFA) solution. PingID MFA allows you to authenticate …

Category:  Health Go Health

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