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11 tips for reducing the number of incoming support requests

Web5. Start building your Knowledge Base. 90% of incoming requests are all the same, so if your knowledge base covers the answers to these 90% incoming requests, …

Actived: 6 days ago

URL: https://roca.work/blog/11-tips-for-reducing-the-number-of-incoming-support-requests-with-zendesk

Customer Service Winning KPIs — ROCA.WORK

WebCustomer service is the backbone of every successful business. To provide a positive experience that will drastically impact your business, you must measure your …

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6 Things You Absolutely MUST Do In Zendesk — ROCA.WORK

WebZendesk is a powerful customer service platform that can streamline your support operations and improve customer satisfaction. However, to make the most of this …

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Measure The Health Of Your Customer Service System — ROCA

WebFind out what you're not doing right in your Customer Service Organisation. Minimise your churn rate and fix your sales. If you feel stuck and are not sure where to begin improving …

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Customer Success

WebCustomer Success is the key to client retention in the subscription economy. This books explores how to apply simple customer success principles into your business …

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Zendesk Optimization — ROCA.WORK

WebTransform Your Customer Support with Zendesk Optimization. Our Zendesk Optimization service is designed to help you streamline your support operations and boost customer …

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Zendesk App Demo: Connect Sales Database and Zendesk Sunshine

WebLevel of effort: 3h. Zendesk Sunshine app. Zendesk Sunshineis the new open and flexible CRM platform native to AWS. You can connect all your customer data for …

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My Portfolio: Zendesk Guide experiences I've customized from

WebListing some of the Zendesk Guide experiences I've enjoyed working and customize from scratch. The HelpCenter or HelpDesk from Zendesk is an amazing tool. …

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9 tips to help your crypto business during the bull market with …

WebIf you’re a company that activates within the crypto realm, the recent bull market has definitely given you a big headache. You could be an exchange, a wallet, a …

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