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Health Insurance Perspective

WEBHigh-deductible means much lower premiums. This addresses concerns of catastrophic illnesses and bills that would result in financial ruin. In fact, my own health …

Actived: 8 days ago

URL: https://peterlyledehaan.com/call-center-articles/health-insurance-perspective/

Apply the 12 Step Program to Life

WEBApril 19, 2011. By Peter Lyle DeHaan, PhD. The Twelve Step program, developed by Alcoholics Anonymous to help people struggling with alcohol addiction, has been …

Category: Health Go Health

Writing about Your Health Issue

WEBMany writers want to write a book about their health scare that almost killed them. But will publishers be interested in that book? These stories are very personal for …

Category: Health Go Health

Be thankful now, and every day

WEBEven though few people have zero health concerns, with our health status existing on a continuum, let’s be thankful for the positive aspects and not wallow in the …

Category: Health Go Health

Working with a Health Coach

WEBThis time was different. In addition to the premium bump they assigned him a health coach to help him bring his weight down to a not unacceptable level. This irritated …

Category: Health Go Health

Medical Call Center Telephone Triage

WEBOne of the most exciting developments in telemedicine is telephone or nurse triage. The history of telephone triage dates back three decades. For Dr. Barton Schmitt, …

Category: Medicine Go Health

The Cost of Healthcare Reform

WEBThis week I received my quarterly health insurance bill. Boy, was I in for a shock. It showed a 49% increase in my premium. Convinced it was in error, I naively …

Category: Health Go Health

Dr. Barton Schmitt: Telephone Triage

WEBOne of the pioneers of telephone triage protocols is Dr.Barton Schmitt. His telephone triage clinical content for pediatrics is used by McKesson, LVM Systems, …

Category: Health Go Health

About the Future of Healthcare

WEBWhether you view the status quo as good or bad, the maneuverings of the politicians and the soundbites of the pundits are disruptive. This makes it hard to plan: …

Category: Health Go Health

Call Centers Can Aid in Healthcare Reform

WEBBy Peter Lyle DeHaan, PhD I’ve spent most of my adult life in call center related vocations. I’ve worked in call centers and for a call center vendor, did consulting …

Category: Health Go Health

Medical Call Center: Telemedicine

WEBBy Peter Lyle DeHaan, Ph.D. AnswerStat magazine was present at the recent American Telemedicine Association (ATA) 2008 Annual Meeting. The event was held April 6-8 in …

Category: Medicine Go Health

Reach for the Stars Conference

WEBTerri Hyduke, CEO of Children’s Health Network, welcomed a packed house to Bloomington and opened the conference by introducing keynote speaker Dr. Barton …

Category: Health Go Health

Embracing a Decentralized Call Center Model (Peter Lyle DeHaan)

WEBIn this fully decentralized call center model, some staff work in a central office, other employees operate from a second location, and still others work from their …

Category: Health Go Health

Call Center: The Right Way

WEBRecently, I had questions about my HSA (Health Savings Account). Expecting the worst, I reluctantly called my provider. To my delight, my call was quickly …

Category: Health Go Health

A Tale of Two Calls

WEBFor me, the difficult part about dealing with medical issues is not all the appointments, the treatments, or even the side effects of the medications – it’s dealing …

Category: Medical Go Health

Annual National Telehealth Conference

WEBChildren’s Health Network hosted the Fourth Annual National Telehealth Conference from September 27th through 29th in suburban Minneapolis, MN. The …

Category: Health Go Health

Tips to Deal with Angry Callers (Healthcare Call Centers)

WEBHave a Plan. Develop a written strategy for how agents should best respond to and deal with angry callers. This goes beyond well-sounding platitudes and should …

Category: Health Go Health

The Weak Link of Medical Call Centers

WEBImagine what your healthcare call center traffic would look like if you could achieve first call resolution on every call.

Category: Health Go Health

Interview with Joseph Sameh

WEBBy Peter Lyle DeHaan, Ph.D. AnswerStat magazine (AS): Joe, you own and operate Mediconnect, a telephone answering service for the healthcare industry.

Category: Health Go Health

Google Tracks Flu Trends

WEBBy Peter Lyle DeHaan, PhD Google claims to know about flu outbreaks two weeks before the CDC (U.S. Centers for Disease Control and Prevention) — really. It’s …

Category: Health Go Health

Ways to Streamline Your Call Center Processes

WEBStreamlining you call center process may seem like too much work, but once simplified your staff will save time, reduce errors, and be more efficient every time they …

Category: Health Go Health

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