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PM 101: Customer Health Score ProductCraft by Pendo

WebHow do you identify “at-risk” customers so you can give them the additional attention they may need? One way is through calculating a customer health score, a …

Actived: 7 days ago

URL: https://www.pendo.io/pendo-blog/product-management-101-customer-health-score/

Calculate a Customer Health Score in Salesforce using data from …

Web100% = anything above 75%. Step 3. Create your Salesforce fields. Create Salesforce fields to capture Pendo data and calculate your score. Note: You must have “Pendo_” in the …

Category:  Health Go Health

What is a Customer Health Score

WebA customer health score is a metric used largely by customer success teams to determine whether customers are healthy or at-risk. Deciding on a scoring system is a …

Category:  Health Go Health

Pendo for customer success – Pendo Help Center

WebIn the realm of Customer Success, using Pendo involves actively tracking account usage and spotting signs of at-risk behavior. This proactive approach ensures …

Category:  Health Go Health

How becoming product led improves customer health Pendo Blog

WebIf you’re part of the product world, you’re likely familiar with the concept of product-led growth —a business strategy that puts the product at the heart of a …

Category:  Health Go Health

Recipe: Improve Customer Health and Retention

WebStep by Step Instructions. Click Behavior > Retention. Choose “All Activity” as the source. Select other preferences, such as which app, cohort type and size, segment, …

Category:  Health Go Health

How to use the stickiness ratio to measure product health

WebWhat makes a ‘good’ product metric? There are many metrics to measure product health, some better than others. Good product health measurements tend to …

Category:  Health Go Health

How to measure and improve 5 key product KPIs Pendo Blog

WebHere’s how to measure—and improve—five of them: 1. Adoption. Knowing how customers adopt and use your product helps teams understand whether it’s …

Category:  Health Go Health

Putting users at the center of product decisions How I Pendo

WebA better way to reach users. In healthcare, small disruptions to a patient’s experience or a provider’s schedule can have a large impact. CarePort Health (part of WellSky) aims to …

Category:  Health Go Health

The 10 KPIs every product leader needs to know Pendo.io

WebBusiness outcomes: Your product impacts key business and financial outcomes both in the short and long term. Most notably, your product experience directly affects retention and …

Category:  Health Go Health

How Healthicity Uses Data to Gather a Holistic View of Customer …

WebThe regulatory environment surrounding healthcare is complex enough, and the last thing the compliance officers who navigate it for practices and hospital systems …

Category:  Health Go Health

How healthcare companies are using Pendo to onboard

WebHere are a few ways Pendo’s analytics, in-app communication and onboarding tools are being used in the health care industry. 1. Discover how patients …

Category:  Health Go Health

Why your customer health scores are not working, with Irit Eizips, …

WebNote: The Churn It Up podcast episodes were created by Receptive who Pendo acquired.. About The Episode. This week, Aly talks with Irit Eizips, CEO for CSM …

Category:  Health Go Health

Product experience solutions for customer-facing software

WebCentralize and prioritize product feedback. Keep an ongoing pulse on customer health and happiness. Take the guesswork out of planning and prioritization. Build products and …

Category:  Health Go Health

Glooko keeps health care providers and people with diabetes …

WebWith medical offices closing amid COVID-19, it’s become more difficult for doctors and patients to connect regularly. For people with diabetes, who need more regular check …

Category:  Medical Go Health

7 ways the healthcare industry can improve the digital experience

WebHere are seven tactics healthcare technology companies can use to create a better digital experience: 1. Discover how patients use your software. Knowing how …

Category:  Health Go Health

How HackerRank improves customer health and reduces churn

WebReducing churn and turning customers into advocates. In the first three months after launching the customer health program, HackerRank reduced churn for at-risk …

Category:  Health Go Health

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