Patientexperience.com

The “Meaningful” Path (and Barriers) to Improving Patient Experience

WEBAbout Lonnie Hirsch Co-Founder of Healthcare Success Strategies, Lonnie has consulted for over 2,000 health care clients during his 20-year career.

Actived: 8 days ago

URL: https://patientexperience.com/meaningful-path-and-barriers-improving-patient-experience/

Association for Patient Experience: Cleveland Clinic Platform for …

WEBThe non-profit Association for Patient Experience was founded by James Merlino, MD, Chief Experience Officer of the Cleveland Clinic Health System. He’s also …

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Patient Experience and The Lost Art of Listening

WEBIn fact, the art of listening—really good listening—is nearly a lost art. Successful physicians and business leaders use listening techniques to their advantage. It takes a deliberate …

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Doctor Redefined: The Interpretive Path to Patient Experience

WEBThe contemporary definition of “doctor” is changing. More precisely, doctor, as a title for medical practitioners, is increasingly emphasizing the lesser know Latin origin…meaning …

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Registration Kiosk and the Proper Patient Experience

WEBThe convenience of self-registration in healthcare has operational benefits, and generally, boosts patient satisfaction with some patients. The benefits to …

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Maslow’s Hierarchy and Five Touch Points That Improve Patient

WEBGenerally, Maslow provided an outline of five fundamental human motivations that are necessary for people to feel wanted, needed and to belong. These …

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Leadership: The Multi-Faceted Challenges and Rewards of Patient

WEBTrackbacks/Pingbacks. 10 Top Posts: Putting Patient Experience At The Heart of It All - Health,Cancer,Eyes,Brain etc. | Health,Cancer,Eyes,Brain etc. - May 13, …

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patient experience touchpoints

WEBA touchpoint is any contact spot between a patient (buyer) and a provider (seller), including “when products or services come into contact with a customer.”. …

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Patient Experience News, Ideas and Help

WEB4 Patient Experience Touchpoints: Doing the Right Thing. Healthcare has become a fiercely competitive business endeavor. And experienced providers and hospital executives …

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The Future of Healthcare Delivery and Patient Experience

WEBA painful counter-current to a positive patient experience is the patient’s wait time. Nobody likes waiting. And the longer an individual waits for healthcare service, the …

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Johns Hopkins and Five Other Patient Experience Videos You’ll …

WEBView The Patient Experience [9:00] Southern Cross Hospitals (New Zealand) – views the patient experience as a walk-through—from admission to discharge—for …

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The Elephant and the Blind Men: Understanding Patient Satisfaction

WEBUltimately, Patient Experience—and the process of selection in finding the right hospital—is not a simple or singular perspective. Each viewpoint is true…although …

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Nemours “True North”: Unconventional Hours and Other Care …

WEBIt’s something that Dr. Paul Rosen is passionate about. A case example was discussed in our video interview with Dr. Rosen who explains how Nemours Children’s …

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PwC Finds Patient Experience is the Number One Factor for …

WEBAbout Stewart Gandolf, MBA Stewart Gandolf, MBA, is both the Publisher of PatientExperience.com and the Co-Founder of Healthcare Success. Stewart has …

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Patient Experience and a Sustainable Competitive Advantage

WEBPatient Experience Imperative and a Sustainable Competitive Advantage. By Stewart Gandolf, MBA on October 2, 2012 in Hospitals, Medical Practices. There’s a …

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Healthcare Doesn’t Have to Hurt So Much PatientExperience.com

WEB[Guest Post by Dr. Paul Rosen] Almost a decade ago I was in a crowded conference room of doctors. There was a heated conversation about what to do about a …

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Apology: The Power of “I’m Sorry” in Patient Satisfaction (and …

WEBMost fairy tales begin with “once upon a time.” There is a fairy tale in the healthcare profession: once upon a time the initials “M.D.” indicated status, trust, and …

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HCAHPS: Missing the Measure of Experience vs. Satisfaction

WEBHCAHPS: Missing the Measure of Experience vs. Satisfaction. By Lonnie Hirsch on February 6, 2015 in Hospitals. Everyone is in favor of improving patient care. …

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