Northridgegroup.com

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Healthcare Payers & Providers

WEBThe Northridge Group offers a data-driven approach to helping providers optimize their processes to meet quality metric goals, ensure accurate reimbursement and billing, and …

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URL: https://www.northridgegroup.com/industries/healthcare/payers-providers/

AI In Healthcare Ethics

WEBThe State of Healthcare AI. By late 2021, the global healthcare market totaled approximately $11 billion.However, only a meager 9% of organizations have used AI …

Category:  Health Go Health

The Contact Center Healthcare Experience

WEBImproving the satisfaction of healthcare providers and their patients has always been a priority for health insurance companies and their contact center operations can play an …

Category:  Health Go Health

Self-Serve Healthcare Technologies

WEBState of CX 2023 Research Report Part II. JUST RELEASED! Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders believe their …

Category:  Health Go Health

WFM Model Reduces Claims Footprint

WEBNorthridge partnered with this client to build a new Claims capacity planning model that consolidated plan volumes so that gaps and opportunities could be easily identified and …

Category:  Health Go Health

Leveraging Data Analytics for Social Good

WEBThe COVID-19 pandemic shed light on and magnified the socio-economic discrepancies that exist in disadvantaged populations. People who are economically vulnerable and …

Category:  Health Go Health

QM in the Healthcare Industry

WEBA Success Story. For the last 3 years, Northridge has helped a non-profit healthcare insurance provider that uses a third-party outsourcing partner to augment the work of …

Category:  Health Go Health

Ami Zumkhawala-Cook

WEBOUR TEAM/. Ami Zumkhawala-Cook. Managing Director . With more than 20 years of hospital administration experience, Ami has a proven ability to lead complex, strategic, …

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Impact of Big Data on Health Care

WEBFurthermore, understanding how to interpret these large amounts of data to serve the needs of the customer is a crucial part of the puzzle. Big data helps improve healthcare’s …

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Board of Directors

WEBChairman of the Board and CEO. Therese Fauerbach. Therese K. Fauerbach is a highly regarded business leader and entrepreneur with an extensive track record in …

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Healthcare Knowledge Management

WEBA major provider of health benefits solutions was in the process of a Knowledge Management (KM) transformation and engaged The Northridge Group leading to annual …

Category:  Health Go Health

Health Insurance Agency IVR Redesign

WEBState of CX 2023 Research Report Part II. JUST RELEASED! Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders believe their …

Category:  Health Go Health

NRG Hires Healthcare Executive Leader

WEBMary Kane, MS, RN-BC, is a leader in healthcare with over 20 years of progressive operational and leadership experience in the industry.Kane most recently served as …

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Process & Management Consulting

WEBOur Business Process Consulting Services include the analysis of specific in-scope processes for: Complexity and interdependencies. Functional roles and organizational …

Category:  Health Go Health

What Doctors and Consultants Have in Common

WEBEveryone knows that success in business depends on great customer experience. In industries across the board, we’re seeing that the voice of the customer is driving the …

Category:  Health Go Health

Increasing Medicare Advantage Star Rank

WEBThe new emphasis on patient/member experience in CMS’s revised Stars methodology makes member experience performance an imperative for MA carriers. To achieve high …

Category:  Health Go Health

3-Year Workforce and Real Estate Plan

WEBScope. A leading health insurance company was gearing up for rapid growth across all of their lines of business. They leveraged this opportunity to develop a comprehensive …

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