Med-fom-polqm.sites.olt.ubc.ca

Service Excellence in Healthcare and why it is important

WebActions that provide satisfaction when achieved fully, but do not cause dissatisfaction when not fulfilled. Kano Levels of Service. • Attractive (Delighter) Quality. attributes that are not …

Actived: 7 days ago

URL: https://med-fom-polqm.sites.olt.ubc.ca/files/2018/10/2-Noble-Service-Excellence-in-Healthcare.pdf

Care Considerations for Inclusion of Gender Diversity within …

WebGender refers to the socially constructed roles, behaviours, expressions and identities of girls, women, boys, men, and gender diverse people. It influences how people perceive …

Category: Health Go Health

Patient-centered laboratory medicine

WebHere’s CIHI’s. Patient-centred care means that the patient/client (and their family, if applicable) is at the centre of their own health care. Patient-centred care involves …

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Quality Assurance in the Modern Laboratory

WebEvery laboratory knows and understands that the quality of the laboratory is directly related to the quality and reliability of the equipment and reagents they use, and the companies …

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BC Patient Safety Learning System

WebBC Patient Safety & Learning System (BC PSLS) Launched in 2008. Province‐wide web‐based safety event reporting system. First in Canada. Used by all BC health …

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Reducing Risk in the Clinical Laboratory

WebPublished examples of FMEA in the Medical Laboratory • FMEA and Patient ID Errors – Nichols J. 2004 – Clin Leadersh Manag Rev; 18:328 • FMEA and

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Meeting the Challenges of Global Laboratory Systems …

WebMeeting the Challenges of Global Laboratory Systems Development: Human Resources Capacity Development Lucy A. Perrone, MSPH, PhD Assistant Professor

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ISO9001:2015 A Quality Option for the Medical Laboratory

WebReason #3 ISO 9001:2015 imbeds “Quadrilateral” Risk Based Thinking. When planning the organization shall consider both internal(1) and external(2) issues and determine the …

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A new Regulatory College what it means to you.

WebDesignation Regulation • Friday, December 9, 2016 - Victoria, B.C. • “The Province of B.C. is proposing to establish a new College of Diagnostic and Therapeutic Health

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Jennifer Flexman

WebJennifer Flexman Personalized Care: Improving Patient Experience in the Lab Sector Creating a better patient experience in health care is about delivering a personalized …

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Program Office for Laboratory Quality Management: …

WebManagement Review . A. Quality Management System . Because the Program Office is a small program while it adheres to the principles of ISO9001:2015, its quality …

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THE NEED FOR CLINICAL PATHOLOGY CONSULTATION IN …

WebLEARNING OBJECTIVES •1. Understand the challenges in the diagnostic process in today’s medical environment •2. Because of the challenges, there is over and …

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a patient perspective on “Patient Centred Care”

WebLaboratory Quality in Changing Times a patient perspective on “Patient-Centred Care” Carolyn Canfield, citizen-patient 2014 Canada Patient Safety Champion

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Envisioning change to ISO 15189

WebIn addition, it would be beneficial that a revised ISO 15189 consider the newly revised ISO/IEC 17025:2017. Considering that. 1) the current standard was published in 2012; 2) …

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Microsoft PowerPoint

WebWhy is ISO 15189: 2012 a special standard. It is a single document that can be used by medical laboratories around the world to unify efforts to improve patient care. It is based …

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The antimicrobial resistance crisis

WebA word about “ The Media” •Up front –I hate the word “superbug” CDC Newsroom Report Nov 13, 2019: •Since then (2013), the new report shows, prevention efforts have reduced …

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Advances in Modern Microbiology

WebImmunology Drug testing using monoclonal antibodies to obtain rapid results that impact the individual and system. Used in a line immunoassay Cross reactions with multiple drugs …

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Provincial Laboratory Medicine Services (PLMS) Looking Ahead

WebProvincial Laboratory Medicine Services (PLMS) Looking Ahead November 24, 2019. 30 minutes total (515-545pm)

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Quality in Surgical Pathology: Adding Value

WebKey Performance Indicators Turnaround Time (TAT) Level I - IV (routine biopsies) 90% in 4 working days1 (AB) 85% in 3 - 4 working days2 (BC) 80% in 2 working days (ADASP …

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