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Strategies to improve Star Ratings and member experience

The latest 2024 results show the average Star Ratings (weighted by enrollment) fell back to 2021 numbers, and the number of contracts at 4+ Stars dropped from 51% in 2023 to 42% in 2024. Press Ganey has supported organizations in the pursuit of high-quality performance for years. And from this work, two clear themes have emerged for health plans.

Actived: 5 days ago

URL: https://info.pressganey.com/press-ganey-blog-healthcare-experience-insights/star-ratings-key-strategies-of-high-performing-health-plans

Guide to Improving the Patient Experience Press Ganey

WebHow to build patient trust by prioritizing empathy. A positive patient experience starts with building trust. We need 100% trust in healthcare—which is no simple feat. To …

Category: Health Go Health

Introduction to Service Recovery in Healthcare Press Ganey

WebJoan’s passion is to transform the healthcare experience for both staff and patients. Prior to joining Press Ganey, Joan was chief experience officer at Yale New …

Category: Health Go Health

Consumer experience in 2023, and its critical role in PX

WebThe web has dictated consumer behaviors for years. But now, for the very first time, consumers are more likely to use search engines than provider referrals in the …

Category: Health Go Health

How to Bring a Healthcare Equity Lens to the Patient Experience

Web4 immediate actions for building equity into patient experience. While this work is hard, it’s more important than ever to keep humans at the heart of …

Category: Health Go Health

Aligning insights, data, and resources to support nurses' health …

WebHealthy Nurse, Healthy Nation® is an ANA initiative to improve the health and well-being of over 5 million U.S.-based nurses by focusing on nutrition, physical activity, …

Category: Nutrition Go Health

What makes the 4.5- and 5-star rated plans different

WebPractically all of them already partner with Press Ganey for their member experience and engagement solutions. More than 94% of NCQA’s 4.5-to-5-star-rated …

Category: Health Go Health

Transforming Healthcare with our Human Experience Platform

WebIN BRIEF. Top-performing healthcare organizations integrate data and share feedback across all departments and business units. Breaking down silos between …

Category: Health Go Health

How to Improve Patient Experience

WebGuided by its team of renowned healthcare thought leaders, Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering, enhance caregiver resilience …

Category: Health Go Health

Improve safety in healthcare by learning from experience

WebSharing lessons learned: The capacity to learn from experience and improve safety in healthcare. Co-authored by Melissa Campbell, MBA, CPPS, Director of Product …

Category: Health Go Health

Home Health CAHPS Surveys: What to Know Press Ganey

WebPress Ganey. 23 May 2022. The Home Health (HH) Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey was developed by the Agency for Healthcare …

Category: Health Go Health

Elevating nationwide patient safety culture in 2024

WebMany healthcare leaders have expressed their passion to work together with the AHA to reinforce and accelerate patient safety efforts. In 2024, the AHA Patient …

Category: Health Go Health

Next-gen Tech collects community feedback Press Ganey

WebPress Ganey. 04 April 2023. In brief. The challenge: Assessing patient sentiment toward changing COVID-19 policies, so patients in their community would feel heard and safe. …

Category: Health Go Health

Operationalizing Compassionate Connected Care

WebCompassionate Connected Care® is a framework designed to operationalize caring, compassion, and empathy by defining behaviors, and creating structures and …

Category: Health Go Health

CMS Looks to Expand Equity Measurement Press Ganey

WebLooking ahead, we expect CMS to expand measurement to all quality reporting and value-based programs, including the potential to adjust payments to …

Category: Health Go Health

The state of nursing turnover and key nurse retention strategies

WebCoauthored by Nora Warshawsky, Ph.D., R.N., NEA-BC, CNE, FAAN, Nurse Scientist; and Milissa Eagle, MA, Director of Workforce Analytics.. America’s nurses are …

Category: Health Go Health

Meet Press Ganey's HX24 award winners

WebMeet our 2024 executive award winners below. HX24 CEO of the Year: Madeline Bell, President and CEO, Children’s Hospital of Philadelphia (CHOP): Madeline Bell is Press …

Category: Health Go Health

How Milennials, Zoomers & Boomers Choose Care Press Ganey

WebThat said, boomers are the most active online healthcare reviewers: 57.1% have left a review for a provider or hospital, compared to 44.8% of millennials and Gen Z. …

Category: Health Go Health

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