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Delivering Great Customer Service in the Healthcare Industry

Healthcare support is a higher-stakes game than most. Managing an interaction where someone’s vintage Joanie Loves Chachi sweater was lost in the mail is … See more

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URL: https://www.helpscout.com/blog/customer-service-in-healthcare/

Exploring AI for Healthcare: A Transformative Tool for Patient Care

WebElectronic health records (EHR) management software. AI has the potential to transform the way care is delivered by enabling healthcare providers to tailor medical …

Category: Medical Go Health

The 8 Best HIPAA-Compliant Live Chat and Text Messaging Apps

WebOhMD is a health care messaging platform that allows patients, health care providers, and colleagues to stay in touch using channels and features that include live …

Category: Health Go Health

Prioritizing Mental Health at TestBox In the Works

WebWhile company values that prioritize mental health provide essential guiding principles, the co-founders are also very aware of the impact of modeling specific behaviors — in big …

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Read Up on Thoughts and Feelings In the Works

WebBut identifying your emotions and reflecting on the root causes to be able to work through the underlying issues can benefit your life as a founder and a human. Enter Cove: an …

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Saraa Green focuses on mental health to move forward

WebSaraa Green focuses on mental health to move forward. How does Saraa Green balance her full-time role at Adidas while starting her own successful business? Through …

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The HIPAA-Compliant Help Desk Software You Can Trust

WebHelp Scout: The HIPAA-compliant help desk software you can trust. We help our customers remain HIPAA compliant over popular channels like email, live chat, and …

Category: Health Go Health

Founders Who Turned Personal Stories Into Impactful Businesses

WebIn 2020, Henry Health formally rebranded to Hurdle, a name directly referencing the invisible barriers Black Americans and other underrepresented groups face due to systemic …

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How to Maintain Your Health as a Digital Nomad

WebThe main areas in which digital nomads face health challenges are fitness, back and neck health, diet, and mental health. Here are the tricks experienced digital …

Category: Fitness Go Health

The 11 Best HIPAA-Compliant Software for Small Business

Web5. TranscribeMe: Best HIPAA-compliant transcription software. TranscribeMe is a HIPAA-compliant transcription software known for its fast and accurate transcription services …

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How Businesses of All Sizes Can Build a Healthy Company Culture

WebFostering a healthy company culture: 4 actionable tips. No matter if you’re a newly-founded, 10-person startup or a multinational company with 10 office locations, the onus is on …

Category: Health Go Health

The Art and Science of Getting into the Flow

WebKotler’s work also suggests that the flow state of mind has enormous health benefits. Specifically, this mindset amplifies the immune system, flushing out stress …

Category: Health Go Health

A Comprehensive Guide to Customer Satisfaction Score

WebOverall, NPS is a lagging indicator of business health — it's hard to move, and several smaller pieces go into making a solid NPS score. CSAT, however, is a …

Category: Health Go Health

The Psychological Benefits of Writing

WebWriting and happiness. Much of the research on writing and happiness deals with “expressive writing,” or jotting down what you think and how you feel. Even blogging …

Category: Health Go Health

What is Knowledge Management

WebVery basically, knowledge management is the framework an organization uses to store, share, organize, and identify data. Depending on the size of the …

Category: Health Go Health

How to Recognize, Reduce, and Repair Customer Service Burnout

WebThese descriptions of burnout were recently shared with me by customer service professionals. In 2019, the World Health Organization listed burnout as an …

Category: Health Go Health

The 19 Best Help Desk Ticketing Systems for 2024

Web7. Kayako. Best help desk ticketing system for providing contextual support. Kayako is a basic ticketing system that can help you manage email, Facebook, X (Twitter), and live …

Category: Health Go Health

Customer Success: What It Means, Why It Matters, and More

WebThe customer health score is typically a proprietary score built off of a combination of product usage, services usage, and login metrics. It is a great leading …

Category: Health Go Health

9 Ways to Foster Diversity and Inclusion at Work

Web9 ways to foster inclusivity. No matter what your role is, you can affect the kinds of change at your company that inspire people from different backgrounds to apply …

Category: Health Go Health

11 Key Customer Service Metrics + 4 Real Example Reports

Web11 Key Customer Service Metrics + 4 Real Example Reports. Customer service is a highly measurable activity, and the support software you use inevitably gives you access to a …

Category: Health Go Health

10 Ways to Deliver Consistently Great Customer Service

Web4. Respond quickly. 66% of people believe that valuing their time is the most important thing in any online customer experience. Resolving customer queries as …

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22 Impactful Customer Service Survey Questions to Ask in 2024

WebPopulation: This is the group you're ultimately interested in learning about. In the case of a customer service survey, your population is likely all your customers or a …

Category: Health Go Health

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