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Spruce Help Center

WEBSpruce Help Center Toggle Navigation. Spruce For Healthcare Professionals ; HIPAA + Security

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Updating your Account Phone Number & Email

WEBIf you are still able to log into Spruce, please message Support in-app through the Spruce Support channel and ask to update the cell phone number …

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What's New on Spruce

WEBMay 2024. Desktop App: Now customers can enjoy a dedicated Spruce app right on their computer—available for both Windows and Mac. With features like badged …

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Create Your Spruce Account

WEBSelect "Create New Account," then "I'm a healthcare professional." Enter your mobile phone number, and follow the guided account creation process to complete …

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Using the Spruce App as a Patient

WEBThis will take you to the iOS App Store or Google Play, depending on your phone. 4. Select the Spruce app and download. Once the download is complete, open the Spruce app on …

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Navigating the Spruce App

WEBThe Spruce Inbox. The Inbox acts very much like an email inbox, except it is shared (by default) with all members of your team. This is a key differentiator over a …

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Driving Patient Adoption

WEBIntroduction to Driving Patient Adoption. Many powerful features become available once your patients download the Spruce app and create an account! You'll have the option to …

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Accessing the Spruce Apps

WEBCustomers can enjoy a dedicated Spruce app right from their computer, mobile device, or on the web. Below is a breakdown of the various apps available and …

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SMS Texting and Messaging

WEB1. Select the Inbox tab on the left-hand side of your web screen. 2. Select the action button with the pencil and paper icon and choose SMS from the drop-down menu. 3. Enter the …

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How to "hard refresh" Spruce in your browser

WEBHow to "hard refresh" Spruce in your browser. A “hard refresh” of your browser is a way to clear any locally stored content for quick access to a website, and …

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Video Calls and Spruce Visits

WEBIntroduction to Telehealth. Spruce allows you to meet your patients where they are with virtual telehealth options. You can either connect with your patients live via …

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Stripe Billing and Payments

WEBPayment fees. Spruce does not charge any fees to send payment requests through the Spruce app, but Stripe does charge fees to process those payments.All …

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