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Healthcare Contact Center Best Practices (+ Examples)

Did you know that 37%of patients miss appointments—simply because they forgot or didn’t know they had an appointment in the first place? A contact center solution can help you … See more

Actived: 6 days ago

URL: https://dialpad.com/blog/healthcare-contact-center-best-practices/

Virtual Waiting Rooms: Improve Patient Experience Dialpad

Web3 reasons to use a virtual waiting room. 1. Simple, zero-contact patient check-in. Virtual waiting rooms enable patients to bypass the face-to-face patient check-in process …

Category: Health Go Health

HIPAA Compliant Healthcare Phone System: Free Trial Dialpad

WebRedefine the standard of patient care with Dialpad. Empower your staff to provide exceptional patient experiences every time with secure, Ai-powered tools. Get a demo …

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Choosing a HIPAA-Compliant Call Center Platform Dialpad

Web24/7 emergency response. Healthcare organizations often run 24 / 7 /365 operations, so ideally, your contact center software will also be available around the clock in case you …

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HIPAA-compliant VoIP: What it is and How to Choose

WebThe purpose of HIPAA, together with its 2009 update Health Information Technology for Economic and Clinical Health Act (HITECH), is to protect patients’ personal health …

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AI in Insurance: Role, Benefits, Examples & More Dialpad

WebOne of the benefits of using AI in insurance workflows is improved operational efficiency. Conversational and generative AI tools can automate time-consuming tasks such as …

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See how Healthvana improved its phone communication and

WebAfter Healthvana switched to Dialpad 's healthcare phone system, the company quickly saw an increase in productivity and overall ease of work, as well as their ability to help …

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How Fenway Moved 600 Employees to Remote Work Dialpad

WebFenway Health switched to Dialpad in 2019, and the agents began adapting to the remote work options quickly. At the time, they had no idea how helpful that would be just a year …

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How Ansible Health saves 90% on communications Dialpad

WebHow Ansible Health saves 90% on communications. For many suffering with chronic respiratory diseases (i.e. COPD, chronic asthma, etc), Ansible Health is a literal breath …

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Medical Office Phone Systems: 5 Use Case Examples Dialpad

WebUse case 3: A small clinic that needs a serious upgrade. In another example taken from Reddit, a clinic with about 30 staff members spread over two locations was looking for …

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Is Dialpad HIPAA-compliant

WebAs a unified communications provider, Dialpad knows all about the list of requirements a business phone system needs to offer. Reliability, features, cost—and in the healthcare …

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IT Strategy: A Guide Featuring TED, Xero, And More Dialpad

Web1. Putting together a futureproof tech stack: Xero. With over 1,400 employees in 17 offices around the world, Xero needed a future-friendly IT strategy that was flexible and ready to …

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AI Virtual Assistants: Types, Benefits, and More Dialpad

WebThe second way that some customer service AI virtual assistants work is by helping the agent—there are some solutions, like Dialpad Ai Agent Assist, that automatically pops up …

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VoIP Troubleshooting: How to Fix Common VoIP Issues Dialpad

WebLet’s explore each of these and simple steps for how to solve each one. 1. Jitter or data packet loss. This is probably one of the most common VoIP issues, and on your end, …

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Top 15 Key Customer Engagement Metrics to Measure Dialpad

WebExcellent customer service is the answer. Understanding what your customers want and addressing their needs will improve your conversion rate and help increase customer …

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