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What Makes a Successful Customer Health Journey

WebHaving an accurate understanding of customer health is the foundation of customer success. When you have a real-time, complete customer context, you are able …

Actived: 3 days ago

URL: https://blog.totango.com/what-makes-a-successful-customer-health-journey/

Customer Health Score: A Guide to Improving Client Satisfaction

WebCustomer health score is a customer satisfaction key performance indicator (KPI) designed to determine whether your customer relationship is “healthy” or “at-risk.”. …

Category:  Health Go Health

Customer Health: The Foundation of Customer Success

WebEssentially, the foundation of customer success is an accurate understanding of customer health. So why are so many executives still measuring customer health with …

Category:  Health Go Health

It’s Time to Confront Reality: Monitoring Customer Health

WebLearn how Totango's Monitor Customer Health SuccessBLOC can help you understand your customer's health and proactively engage when needed.

Category:  Health Go Health

How to build an effective Customer Health Model Totango Blog

WebToday we hosted a webinar on Customer Health with our customer, iPerceptions. There has been a TON of interest in this topic, which is why we’re calling it Part 1 of our Customer …

Category:  Health Go Health

What is customer health score & how to build one Blog Totango

WebTo assess the health of a customer we first map that customer into one of two stages: 1) Onboarding: Any new subscriber that signs up for Dropbox. 2) …

Category:  Health Go Health

How to Map the Customer Journey Stages to Foster Lifetime Value

WebFrom the moment a customer buys your product or subscribes to your service, they’ve chosen to take a journey with your brand. It’s a journey that promises recurring …

Category:  Health Go Health

New Customer Health Dashboard to Easily Monitor Customer …

WebThe first of its kind, the Customer Health Dashboard is a configurable cloud-based tool that summarizes customer success and engagement using their real-time …

Category:  Health Go Health

Customer Health Dashboard

WebMarch 28th, 2012. Today, we’re excited to announce a major new functionality in Totango. The Totango Customer Health Dashboard – A unique way to know, track and proactively …

Category:  Health Go Health

measuring customer health health score model webinar

WebNovember 10th, 2017. Customer Health continues to be a hot topic among Customer Success professionals for obvious reasons. Getting your customer health model right is …

Category:  Health Go Health

How to Create a Customer Success Adoption Plan

WebOnboarding: The customer is introduced to the product and learns how to use it to accomplish their goals. Adoption: The customer gets more and more value from …

Category:  Health Go Health

How customer success teams drive value through collaboration

WebRecent years have seen an astonishing rise in the popularity of subscription-based products and services. The world of ownership is being replaced by Spotify, Hulu, …

Category:  Health Go Health

What is Customer 360 and How Does it Affect Customer Success

WebCustomer 360 enables you to measure success for both your customers and your business. Surface insights show how your customer base is doing in their customer …

Category:  Health Go Health

5 Ways Customer Success Leaders are Fighting Burnout

WebProvide Access to Mental Health Tools and Resources. One of the best ways to help your employees fight burnout and other mental health concerns is to …

Category:  Health Go Health

5 Best Practices for Effective Customer Escalation Management

WebListen and learn what your customer is upset about. Then, paraphrase it and repeat it back to them to demonstrate that you’ve heard and understood the concern. For …

Category:  Health Go Health

Customer Success Dashboard KPIs: Nine CS Metrics To Track

WebSeptember 15th, 2022. Customer Success Dashboard Metrics: Nine Top KPIs You Need to Monitor. A customer success dashboard provides a powerful tool for tracking key …

Category:  Health Go Health

QBR Meeting Agendas: Best Practices for QBR Prep

WebA QBR meeting typically covers: An assessment of client progress toward goals set in previous QBR meetings. An analysis of factors influencing performance. An …

Category:  Health Go Health

Optimize Stakeholder Engagement With These Key Strategies

WebMatch communication strategies to stakeholder roles. Analyze key stakeholder motivation. Determine how and when you will engage key stakeholders. …

Category:  Health Go Health

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