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The Pain of Fraud Calls: 4 Insights for Healthcare Call …

WebThe voice channel has always played a critical role in healthcare communications among payers, providers, and patients. More often than not, patients prefer this channel to …

Actived: 6 days ago

URL: https://blog.hiya.com/fraud-calls-healthcare-call-center

Scam of the Month: The healthcare scam

WebHealth insurance. Scam calls about healthcare coverage saw a huge spike towards the beginning of the pandemic (winter 2019). The sharp rise in sickness across the country …

Category:  Health Go Health

Scam of the month: Open enrollment

WebOpen enrollment for health insurance happens around this time every year in the US, generally from late October through early December. And just as sure as there will be …

Category:  Health Go Health

Medical Call Centers Top 5 Best Practices Hiya

WebHere, we outline five best practices to help medical call centers help the patients who depend on them. 1. Support Multiple Channels and Language. Healthcare is a universal …

Category:  Medical Go Health

Scam of the Month: Why am I getting so many calls about …

WebThe average call time of an attempted auto insurance scam call is about 60 seconds. Answered insurance scam calls can reach lengths of nearly 5 minutes. Nearly 20% of …

Category:  Health Go Health

Summer Sends Kansas Flood of Unwanted Calls, Keeps …

WebHealth Insurance Scam: These are automated calls show up with a local area code and prompt you to press any key to be connected right away to an agent who can sign you …

Category:  Health Go Health

The Medicare knee brace scam: What is it

WebIn an age where healthcare costs are a constant concern, the promise of anything 'free' might sound too good to be true. Unfortunately, this is precisely the case for many senior …

Category:  Health Go Health

The duct cleaning scam: what is it & how to avoid it Hiya

WebOnce they get the customer to pick up the phone, they offer screaming deals on a service that can usually cost up to $300-325 for two hours. The customer is roped in and makes …

Category:  Health Go Health

Texas Targeted Once More, Seeing 700% Increase in …

WebTexas just can’t get a break when it comes to being victimized by unwanted callers. Things may have simmered down since their 1200% spike in spam and fraud calls in early …

Category:  Health Go Health

The State of Voice in Healthcare in 2022

WebWhether it is talking to distributors or patients, the healthcare industry lives on the voice channel. Read on for more info on the State of the Call 2022.

Category:  Health Go Health

Understanding the Impact of Reputation Monitoring

WebThe reputation monitoring and management system shows how often numbers have been blocked or reported, and it directly disputes negative spam labels, and tracks call center …

Category:  Health Go Health

Health and Human Services Hotline targeted in grant scam

WebTargeting citizens throughout the U.S., scammers are not only spoofing the HHS Hotline number, but also posing as HHS OIG Hotline employees. Scammers are reeling in …

Category:  Health Go Health

Call Center Best Practices in Insurance Hiya

WebIn the age of near-limitless insurance options, staffing an outbound insurance call center may seem like a difficult task. After all, even when encountering a valuable service, some …

Category:  Health Go Health

Contact Center Compliance Rules and Guidelines Hiya

WebCall centers must follow the rules and regulations instituted by law. Failing to adhere to these can be detrimental to the business. Below, we tackle the most important contact …

Category:  Health Go Health

5 Key Healthcare Call Center Metrics Hiya

Web1. First Call Resolution. This metric refers to whether or not a patient is able to have their problem solved in a single interaction with an agent. This is one of the highest quality …

Category:  Health Go Health

Beyond CNAM Caller Name Lookup Hiya

WebCNAM stands for “Caller Name,” a service used within telephone networks. It is designed to provide the name of the party originating the telephone call. CNAM caller ID is limited to …

Category:  Health Go Health

Top 5 Scam Calls of 2022 So Far

WebBelow are the top 5, in order, for January through May 2022. Auto warranty scams - These were the #1 scam calls of 2021 and they remain the leader in 2022. With the auto …

Category:  Health Go Health

Hiya Named A Built In Seattle Best Place to Work in 2019

WebWe’re excited to announce that Hiya has been awarded the 2019 Best Places to Work Award by Built in Seattle. Out of 2,000 companies under consideration, we placed in the …

Category:  Health Go Health

Hiya Recognized in Comparably's 2022 Best Places to Work Series

WebWe are honored to share that we’ve been recognized with a 2022 Comparably Award in the Best Company Perks & Benefits category! To learn more and see the complete list of …

Category:  Health Go Health

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