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The magic of using interactive questions Canada.ca blog

People are not looking for information on Canada.ca - they’re looking for answers, personalized to their situation and what they have to do next. In … See more

Actived: 6 days ago

URL: https://blog.canada.ca/2021/04/08/using-interactive-questions.html

Six content design tips from our Student loans and Parental …

WEBIn the fall of 2018, the Digital Transformation Office (DTO) worked with Employment and Social Development Canada (ESDC) teams on two optimization …

Category:  Health Go Health

Thinking of adding a chatbot

WEBCanada.ca blog. Chatbots (also known as conversational agents or virtual assistants) use conversations to help people find answers to common tasks. Instead of a …

Category:  Health Go Health

Collaborative work to optimize diseases and immunization content

WEBBy Roger Pankhurst, optimization partner from Health Canada. Over the past few months the web team at Health Canada (HC) and the Public Health Agency of …

Category:  Health Go Health

Co-design with approvers at the table Canada.ca blog

WEBCo-design with approvers at the table. Figure out who the approvers are for the content and meet with them early in a working session. Clarify what they expect as …

Category:  Health Go Health

Improving Canada.ca by focusing on COVID-19 top tasks

WEBWe added some extra tasks to ours to reflect the Canadian context (financial support, for example). In Canada, the invitation to participate in the study was randomly …

Category:  Health Go Health

Top 10 content design lessons the Canada.ca design team learned …

WEBAs we count down to 2020, we’d like to share the top 10 content design lessons we learned this year. 1. Watch people use your content. “Always be testing. …

Category:  Health Go Health

About the Canada.ca design update Canada.ca blog

WEBCanada.ca launched in December 2013 as the flagship website of the Government of Canada. It serves as a single window into services and information from …

Category:  Health Go Health

Recalls and safety alerts: An optimization project to better protect

WEBOf the top 100 tasks on Canada.ca, getting recalls and safety alerts is #8. It gets nearly 7 million annual visits, 71% of which are via mobile. For food-related alerts, …

Category:  Food Go Health

Thank you Team Canada.ca/coronavirus Canada.ca blog

WEBCanada.ca blog. The main way most Canadians interact with the government is online. Since the COVID-19 crisis began, Canadians have turned to Canada.ca, the …

Category:  Health Go Health

A case for descriptive link text Canada.ca blog

WEBThis represents a 49.3% higher conversion rate. During Mental Health Week, we shortened the link text to just “Mental health support.”. This performed even …

Category:  Health Go Health

Collect feedback, find issues Canada.ca blog

WEBCollect feedback, find issues. : In 2020, the main way most Canadians interact with their government is online. Government of Canada web pages are more than just a …

Category:  Health Go Health

Canada.ca is a trusted source Canada.ca blog

WEBCanada.ca is a trusted source. : Throughout the COVID-19 pandemic, the Prime Minister and his ministers have been advising Canadians to visit Canada.ca. With …

Category:  Health Go Health

Alert fatigue during COVID-19 Canada.ca blog

WEBAlert fatigue during COVID-19. : As the pandemic situation stretches on, there is an increasing awareness of “alert fatigue.”. People become less receptive to alerts …

Category:  Health Go Health

Canada.ca blog Canada.ca blog

WEBAbout the Canada.ca design update. Canada.ca hadn’t had a significant update to its design in over five years. In 2019, the Digital Transformation Office led an …

Category:  Health Go Health

A Government of Canada design system: building better online …

WEBA design system is a collection of flexible and reusable design and code elements, supported by research and clear guidelines. It gives teams the building blocks …

Category:  Health Go Health

A micro-mission, why it’s worth a try Canada.ca blog

WEBIn short, a micro-mission can enable the participant to: become familiar with aspects that they don’t have the chance to explore in their usual job. get to know other …

Category:  Health Go Health

Recycling an existing solution for the COVID-19 real-time updates

WEBIn the digital world, there isn’t always a need to reinvent the wheel. We’re finding ways to reduce workloads and delivery times by re-using solutions that we know …

Category:  Health Go Health

The importance of working with call centres Canada.ca blog

WEBCall centre data is design research. At the end of March 2020, there were a lot of calls and emails coming into all call centres about Employment Insurance (EI) and …

Category:  Health Go Health

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