Answerstat.com
Healthcare and IP Technology
WEBBy Steve Kowarsky. The delivery of health-related services and information via telecommunications technologies is sometimes known as telehealth or telemedicine.
Actived: 6 days ago
URL: https://answerstat.com/article/intersection-of-healthcare-and-ip-technology/
The Health Coach: Post-Discharge Care
WEBThe health coach needs a system to track these activities to help prevent unnecessary complications that can occur from medication mistakes. Through a post-discharge solution, health coaches contact the patient’s primary care provider (PCP) to either confirm or schedule a follow-up appointment. The health coach can assist the patient in
How Call Center Technology Helps Hospitals, Staff, and …
WEBIt may surprise some, but some call center software is highly interoperable, which hospitals and clinics leverage to bridge communication gaps between disparate technology to streamline communication. This improves hospital workflows and both patient and staff satisfaction. Integration engines, also called middleware, used in hospital call
The Call Center: Coordinating Care and Managing Transitions
WEBFor the purposes of this article, we will define population health as a proactive solution with personalized care and a focus on wellness that includes all aspects of health (physical, mental, etc.), as well as social determinants of health.
Lean Six Sigma in Health Call Centers
WEBSherry Smith, RN, MSN, MBA, is a senior consultant for 3CN – Call Center Consulting Network, a network of health call center experts available to assist with strategic, operational, or technical projects. Sherry can be contacted at 603-707-0151 or [email protected]. [From the August/September 2009 issue of AnswerStat …
Why Hackers Target Your Medical Records Instead of …
WEBThe most valuable prize for fraudsters is someone’s medical record. Estimates vary, but in general records consistently sell for $70 to 90 each. Some hackers claim to sell blocks of thousands of records and receive over $100 per individual record. Historically, healthcare data breaches were the result of internal staff actions (both
Spotlight on the TeamHealth Medical Call Center
WEBWith more than twenty-two years of experience and eleven million triage calls, there is no doubt the TeamHealth Medical Call Center’s medical call center solutions can serve a vital role in your patient care coordination efforts. Call 844-277-6312 or visit us at www.TeamHealthCallCenter.com to learn more.
Patient Experience Contact Centers
WEBBy Richard D. Stier, MBA. Patient experience failure, the incentivized reduction of avoidable readmissions, increasing rates of physician burnout, and the escalating priority of revenue cycle management, have all combined to incubate an unexpected solution.
HIPAA and HITECH in the Call Center
WEBHIPAA and HITECH Definitions: ARRA: American Recovery & Reinvestment Act (aka the Stimulus Bill); BA (business associate): any entity that engages in health information exchanges or provides data transmission of PHI; BAC: business associate contract; Breach: the unauthorized acquisition, access, use, or disclosure of protected health information …
Medical Answering Services and Telephone Triage
WEB1. Data Collection: The answering service agent gathers data from the patient caller about the problem and asks open-ended questions to encourage more information about the symptoms. 2. Confirmation: The agent repeats the information using some medical terminology but in a way that the patient can understand. The patient confirms and …
HealthLine Systems' EchoAccess
WEBACO or not, your contact center is vital to your future, and HealthLine Systems’ EchoAccess can help. For more information about HealthLine System’s EchoAccess solutions and opportunities to achieve your desired outcomes, please call 800 733-8737 or email [email protected].
Using Mobile Apps to Engage Patients
WEBDr. Ravi Raheja is the medical director of TriageLogic, a URAC accredited, provider of quality triage solutions, serving over 9,000 physicians nationwide. TriageLogic provides software, mobile applications, and nurse triage services. Recently, TriageLogic expanded its offering to provide employee telehealth solutions through Continuwell.
Offshore Medical-Related Call Centers
WEBThe real value of outsourcing medical-related call centers lies in their ability to provide services that meet the highest standards, 24/7, at a cost structure not available domestically. Offshore outsourcing of healthcare services should not be viewed as not a replacement for U.S. call centers. Instead, they should be used to assist domestic
Vendor Spotlight: LVM Systems releases LVM One v.1.6
WEBLVM is excited to introduce the latest iteration of its versatile contact center/transactional software, LVM One 1.6. This update delivers enhanced functionalities explicitly tailored for healthcare organizations, including advanced Patient Transfer and Behavioral Health features alongside its renowned Triage and Marketing tools.
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